Terms & Conditions
The information below must be read thoroughly and carefully before any booking is made. These terms and conditions are not subject to variation without prior consent in writing from WildWoodlands Camping Ltd. Once a booking has been accepted by written confirmation, or by electronic means including BACS transfer or PayPal, the client(s) named on will have entered into a binding contract on the basis of the following Terms and Conditions. If you have any questions, please do not hesitate to contact us. “WildWoodlands” means WildWoodlands Camping Ltd. Streigh Farmhouse, Red moor, Bodmin, Cornwall, UK, PL305AS.
Any agreement based on the outlined terms and conditions arise upon the fulfillment of the following:
a) Receipt and clearance in WildWoodlands bank account of full payment or non-refundable deposit as detailed in section 2 below.
b) That the person named on the booking is taken as the client attending the course or by a legally recognised agent of the client for and on their behalf unless otherwise specified.
c) The Agreement is between WildWoodlands and the client(s) booking and is the sole agreement between those parties.
d) WildWoodlands reserves the right to refuse bookings to any party or individual without need to give reasons solely at WildWoodlands discretion and we will return any payment accompanying the booking.
2. Payment of UK courses
Following the receipt by WildWoodlands Camping Ltd of an initial non-refundable deposit. The balance of the fees is required in full no later than 8 weeks before the course starts.
If the balance is not paid, WildWoodlands reserves the right to treat the agreement as cancelled by the client(s) in relation to Clause 3 below. Bookings made within 8 weeks of course commencement must be accompanied by payment in full.
Long Term Courses
For courses requiring regular attendance over several months the remaining fees, after receipt of the initial deposit, if not paid in full can be paid monthly starting on the 1st day of the month that the course begins and continue until the last month when the course ends. Further details of this will be sent out with more specific information about the course in question.
3. Cancellation of course
Given the substantial preparation by WildWoodlands prior to any course, the client must be aware of the following conditions and therefore agrees to such. If the booking is cancelled for any reason the following charges will be applied: exceptions include overseas tours section 4 below.
All UK Courses
a) Cancellation more than 8 weeks before the course starts results in the loss of the deposit.
b) Cancellation 4-8 weeks before course commencement will lead to 50% of the course cost being payable.
c) Cancellation less than 4 weeks before course commencement 100% of the course fee will be required by WildWoodlands.
4. Overseas tours
Payment and terms
Due to the substantial planning demanded by tours of this nature and the need to secure and finance in-country logistics, our terms differ slightly than those detailed for UK courses.
a) Initial deposit at the time of booking to secure a single place.
b) Remainder payable latest by 8 weeks prior to departure. We can arrange a monthly payment option to this point prior to departure of equal amounts which will vary depending on the time of booking.
c) Bookings made on or after the 8-week period prior to departure require payment in full.
Up until 8 weeks prior to departure in the event of you cancelling your place all payments made up to that point, including the deposit, are non-refundable. Should you cancel within 8 weeks of departure then we would expect full payment for the tour. We will endeavour to fill your place, and should we be successful will refund your money in full. Please let us know as soon as can to give us the best chance of getting your money back.
You may be able to purchase travel insurance against the possibility of cancelling your course and we strongly advise our clients to investigate this further.
5. Variation of course by WildWoodlands
By its very nature a WildWoodlands course is subject to natural forces and although every effort is made to comply with the course content, WildWoodlands reserves the right to alter the course content to match any natural variables. The client acknowledges that information provided by us is given to the best of our ability but that because of natural variable it may be necessary to change the itinerary and that in such circumstances it is not reasonable for WildWoodlands to be liable for any losses as a result and that our liability is limited accordingly.
6. Client conduct
WildWoodlands clients are expected to behave in a reasonable manner at all times and to comply with the reasonable instructions and leadership of WildWoodlands. WildWoodlands reserves the right to remove any client(s) from the course at the instructor/leader’s absolute discretion without recourse to repayment for that course and against the client(s) will if necessary. Circumstances that may warrant exclusion from a course includes (without limitation): intoxication, use of non-prescription drugs, abusive behaviour, inability to meet the rigours of the course from physical or mental reasons, or through lack of appropriate equipment. If you are in any doubt about your ability to meet the rigours of the course, please contact your GP before booking. For removal of any party under such conditions, WildWoodlands will not be liable to any losses as a result and WildWoodlands is also entitled to any reasonable costs arising from removal of said client(s) payable upon demand. In addition, parents, guardians or those in a position of similar responsibility are to ensure the behaviour and safe control of any children to the satisfaction of WildWoodlands.
WildWoodlands is covered to a level of £5,000,000 for Public Liability and is insured as an Outdoor Activities Provider. WildWoodlands clients are advised to provide their own personal insurance cover from a well-established company.
WildWoodlands courses take place in the outdoors, which by its nature is never completely free from hazard. While all reasonable precautions are taken to minimise the risks, the client accepts that accidents including serious injury and death can occur without WildWoodlands being at fault. The client also recognises that WildWoodlands is not responsible for loss or damage to the personal property of the client including vehicles, money, clothing and/or equipment. The client also recognises attendance of a WildWoodlands course in no way qualifies him/her to teach the course content. WildWoodlands therefore accepts no responsibility for any mishap occurring to third parties taught by attendees of any WildWoodlands course. WildWoodlands also takes no responsibility for any mishap during a course from any instruction or information not given by WildWoodlands appointed instructors or assistants. WildWoodlands also takes no responsibility for any mishaps occurring as a result of the client’s failure to follow instruction. WildWoodlands will only accept liability for physical injury to a client that is shown to result from negligence on the part of WildWoodlands.
9. Cancellation by WildWoodlands
In the event that WildWoodlands cancels a course, all monies will be refunded in full, or if preferred, transferred as a deposit for another course. Please note that WildWoodlands requires a minimum number of clients to run a course. WildWoodlands reserves the right to cancel all and any bookings without reason or notice. Under these unlikely circumstances WildWoodlands agrees to repay in full all and any deposits or course fees to the client.
In the unlikely event that a client has cause for complaint about a WildWoodlands course, the complaint should be made to a representative of WildWoodlands during the event in order that corrective action can be taken if necessary. If the complaint is about a member of staff, then please contact the office and we shall inform you of the complaints procedures so we can take the necessary action. A complaint must be made immediately. WildWoodlands will not accept a complaint after the end of the course. However, should a problem not be resolved at source, a complaint should be made in writing within 28 days or this complaint will not be upheld.
If you suffer from severe allergies from substances such as nuts etc, please inform us as soon as possible particularly if you think it will affect your participation in certain elements of your course.
12. Travel Documents
The client is solely responsible, where necessary, for ensuring that he/she has all the necessary travel documents.